http://finance.yahoo.com/news/Citi-closes-gaslinked-apf-1579141505.html?x=0
Citi closes gas-linked MasterCards without warningCitigroup shuts down many MasterCards without warning consumers; letters sent 5 days later
By Eileen Aj Connelly, AP Personal Finance Writer
- On 7:17 pm EDT, Monday October 19, 2009
NEW
YORK (AP) -- Shannon Burdette tried to pay with her Shell Mastercard
after filling up her gas tank this weekend but found the card rejected.
Confused,
she called the customer service line on the back of the card, issued by
Citibank, and was told the account was closed because of something that
appeared on her credit report. But when the Sykesville, Md., resident
got a copy of her credit report online, the only negative thing she saw
was "closed at credit grantor's request" on the Shell MasterCard
account."They said there was a routine review," said Burdette,
who maintained that she and her husband, Brian, used the card regularly
and always paid the bill on time.Burdette isn't alone. People
across the country have been reporting similar experiences in postings
on various consumer Web sites.Citi confirmed the basics. The
bank said in a statement it "decided to close a limited number of oil
partner co-branded MasterCard accounts." That includes not only Shell,
but Citgo, ExxonMobil and Phillips 66-Conoco cards.The close
date was Wednesday, and letters were sent out Monday to customers
informing them of the change, a Citi spokesman said. The bank would not
say how many cards were shut down or how much available credit they
represented.But unlike the bank's move to shut down its Home
Depot cards, Citi did not discontinue the sale of these cards
altogether. It is still accepting applications, promising rewards like
3 percent cash back on fuel purchases and 1 percent cash back on other
spending.No law, including the Credit CARD Act that has started
to take effect, prevents banks from closing down credit accounts
without warning. Credit card issuers all maintain the right, typically
listed in the fine print on credit card agreements.Citi would
not say why the cards in question were shut down, issuing a statement
that said only it continuously evaluates its products."It is
kind of an extraordinary action, but these are extraordinary times,"
said Ben Woolsey, director of marketing and consumer research for
CreditCards.com.He noted that Citi is not the healthiest bank.
In fact, Citi posted $8 billion in consumer credit losses for its third
quarter last week, including both mortgages and credit cards. Like many
banks with big consumer lending portfolios, Citi is expecting defaults
on credit cards to rise in coming months. Credit card delinquencies
typically track the unemployment rate, which is at 9.8 percent and is
expected to top 10 percent soon.Analysts noted following the earnings report that Citi has sharply reduced its outstanding credit to consumers.A card being closed may, but does not always, damage a person's credit score.Such
scores, which lenders use to determine if you're a good credit risk,
take into account a series of factors, including how long you've had
credit accounts, your payment history and the balance versus available
credit.It could be that last factor that hurts consumers most,
said John Ulzheimer, president of educational services for Credit.com.
If a consumer had a high credit limit on the closed account, and that
credit is no longer available, it could alter the "utilization ratio"
for the person's remaining credit. If another type of credit carries a
high balance, the loss of the credit line could push down their score.Ulzheimer
said banks have been routinely making such moves in the past year and a
half, mostly on a case-by-case basis. "Every once in a while you'll get
a huge pop in one particular card product," he said.Card holders
who think their cards were unfairly shut down can try to contact the
bank and ask for reinstatement, but Ulzheimer didn't hold out much hope
for success. "In this environment," he said, "it's not as successful as
it was in the heyday of credit cards, where you could in fact call and
plead your case."